With over 62% of airplanes grounded in April, the value of the top 10 insured airports has shifted, said Suki Basi, managing director, Russell Group speaking to AM Best TV.
In the Soup: Customer Centricity in the Connected World
31 May 2017 | Blog Post
Throughout the post-war era, 'the customer is king' was passed down from generation to generation in the world of business. Yet, in today's hyperconnected world, dominated by the likes of Facebook and Google, has the customer been dethroned?